ORDER AUTOMATIC ANSWER
At the end of your order on our website, an automatic Email will be sent to you with a rundown of your order. If any problem ocurrs, the Email can be subsequently forwarded.
This Email is a proof of your exact order. A unique order number will be given to you. Please, keep this number for any correspondence with our services.
When the carriers (Colissimo and Chronopost) have done their dailly collect in our warehouse, an Email of departure order is sent to you with a package number.
This number will be available on our website, directly in your personal space.
Please, keep this number for any correspondence with our services, it will serv to track your order in the carrier network on http://www.coliposte.net or http://www.chronopost.fr
We remind you that it is strongly recommanded to verify the package status, its content, and to complaint within 24 hours after the receipt if there is any problem. After 24 hours, no complaint against the carrier will be possible.